Follow-up that happens when someone remembers
Ad hoc chasing means the loudest or easiest claims get worked and the rest age. A cadence removes the judgment call from the scheduling and puts it into the prioritization instead.
Accounts Receivable Follow-up
Accounts receivable does not age because claims are complicated. It ages because nobody has a schedule. Rev Cura works receivables on a defined cadence by payer and aging bucket, with a documented touchpoint history on every open claim.
In short
Accounts receivable follow-up is the scheduled pursuit of claims that have been submitted but not paid. Work is segmented by payer, aging bucket and value, each with a defined cadence, and every contact is documented so the next call builds on the last.
That history matters as much as the follow-up itself. It is what turns "we have chased them" into a record of who was called, on what date, what the payer said, what was agreed and when it will be checked again — which is also what makes the next call effective rather than a fresh start.
Follow-up is also where a practice finds out what is genuinely collectable. Some of an aged balance will be recovered, some needs one correction, and some should have been closed a long time ago. Treating all three the same is why backlogs stay still.
Who this is for
- Practices with a growing balance over 90 days
- Practices where follow-up depends on one person having spare time
- Groups that cannot say which part of their AR is collectable and which is not
- Practices carrying receivables inherited from a previous billing vendor
- Practices whose AR looks healthy in total but is concentrated in one payer or one aging bucket
What goes wrong
Problems this solves
No record of previous contact
Without a touchpoint history, every call restarts the conversation, and a payer representative who promised a reprocess three weeks ago has no reason to remember it.
High and low value claims treated identically
Effort should be proportional to what is recoverable. Working a small balance with the same intensity as a large one is a choice to under-work the large one.
Stalled claims that need escalation, not repetition
A claim that has been "in process" for two months does not need a fourth status call; it needs escalation through the payer's own channels with the history to support it.
Aged balances distorting the picture
Uncollectable balances carried on the books inflate AR and make every aging report harder to read than it needs to be.
The process
How we run it
STEP 01
Segment
Open AR is segmented by payer, aging bucket and value so effort is directed where recovery is realistic, and so the reporting reflects the shape of the problem.
STEP 02
Set the cadence
Each segment is given a defined follow-up rhythm — how often it is worked and through which channel — rather than being chased opportunistically.
STEP 03
Work and document
Every touchpoint is recorded: date, contact, payer response, next action and next review date. The history travels with the claim.
STEP 04
Escalate
Claims that stall despite correct follow-up are escalated through payer channels, supported by the documented history rather than by repetition.
STEP 05
Close honestly
Where a balance is genuinely unrecoverable it is closed with a documented reason, so the AR figure means something.
STEP 06
Report movement
AR aging, days in AR and movement between buckets, reported on an agreed rhythm — including where the balance is not moving.
What you get
Deliverables
A segmented AR worklist
By payer, bucket and value, so priorities are explicit rather than implied.
A documented touchpoint history
On every open claim, available to you, not held in a black box.
Aging movement reporting
What moved between buckets, what was collected and what stood still.
A collectability view
An honest split of the balance into recoverable, correctable and closeable.
How it is measured
What we report on
Agreed at the start of the engagement, reported on a fixed rhythm, with commentary rather than a raw export.
Total AR and AR by aging bucket
Share of AR over 90 and over 120 days
Days in accounts receivable
Collections against opening AR
Touchpoints completed against the agreed cadence
Balances closed as uncollectable, with reasons
We report your figures. We do not publish benchmark numbers we cannot evidence for your practice.
Benefits
What changes
- A follow-up schedule that does not depend on staff availability
- A contact history that makes each call more effective than the last
- Effort concentrated on the balances that can actually be recovered
- Escalation used where repetition would not have worked
- Honest visibility of what is collectable and what is not
Scope
Why practices choose Rev Cura →
What stays with your practice
Patient balance handling is agreed with you in advance, including tone and escalation limits. Many practices keep patient-facing collections in-house, and that is a perfectly reasonable choice.
We do not act as a collections agency and we do not pursue patients beyond the limits you set in writing.
Where a balance is unrecoverable we will say so. Continuing to bill you for chasing it would be the easy option and the wrong one.
Frequently asked questions
How far back will you work our AR?
As far back as timely filing and payer rules allow. Where a claim is genuinely unrecoverable we will tell you rather than bill you for chasing it.
Is this the same as AR cleanup?
No. Follow-up is the ongoing cadence on current receivables. Cleanup is a defined project on an aged backlog, run separately so it does not compete with current-month work.
Do you contact patients for balances?
Only if you ask us to, and only within limits agreed in writing first. Many practices keep this in-house.
How quickly will our AR improve?
That depends on the age and composition of the balance and on payer behavior. We report movement between aging buckets every period so you can see the trend rather than take a promise on trust.
What if a payer simply stops responding?
The documented history is what makes escalation possible — through the payer's own escalation channels, and where appropriate through the routes available for unresolved claims.
Will you write off balances without asking?
No. Closing a balance as uncollectable follows the rules we agree with you, and every closure carries a documented reason.
Related services
AR Cleanup & Recovery
Project work on aged, stalled and written-off claims.
Explore →Denial Management
Root-cause categorization, appeals and prevention loops.
Explore →Payment Posting
ERA and manual posting with reconciliation and variance review.
Explore →