STEP 01
Charge capture and entry
Charges are entered from your documentation against the correct fee schedule and provider. Anything missing — an unlinked diagnosis, an absent modifier, a provider identifier that does not match the payer enrollment — is queried the same day rather than parked in a hold bucket.
STEP 02
Claim scrubbing
Claims are checked against payer-specific edits before submission: demographics and subscriber details, active coverage, coding logic and code-pair edits, modifier use, place of service, and the fields that particular payer insists on. The goal is that the first pass is the only pass.
STEP 03
Submission and clearinghouse management
Electronic submission wherever the payer supports it, paper only where it is genuinely required. Clearinghouse and payer rejections are worked daily, not weekly — weekly review is where timely filing problems start.
STEP 04
Payment posting and reconciliation
Electronic remittances and paper EOBs are posted with adjustment and denial codes preserved rather than collapsed into a single write-off, then reconciled against your deposits so nothing is lost between payer and bank.
STEP 05
Follow-up and resolution
Anything unpaid enters the accounts receivable cadence with a documented touchpoint history: who was contacted, when, what they said, what happens next and by when.
STEP 06
Reporting and review
A regular pack covering what was billed, what was collected, what is outstanding and what changed — with commentary rather than a raw export you have to interpret yourself.